Disconnection of services and poor customer service

I have a compact and I received a pop up stating that I should enjoy compact at R299 for 3 months on my Dstv app and that I should pay R218 which was due on the 8th of August, I signed in on Dstv whatsap to confirm if the amount due is correct and it also stated that I should pay R218 of which I paid on the 6th of August. I also requested a breakdown of the amount due and it showed R299 for compact... Eversince my Dstv gets disconnected after 2 days and I have been phoning and it gets reconnected and it keeps adding R50 connection fee every time I phone... I have never been unhappy with Dstv multichoice like I am today... I also phoned in and asked for technical support... I spoke to a guy who promised to phone me back but no call received... I am so disappointed and angry at multichoice for poor customer service I received and I wish I could cancel the subscription... I emailed screenshots of whatsap conversations showing a breakdown of payment but still no solution.