******* Disconnection of Services

I had a contract with DStv Multichoice for the past 2 years (July 2021 for an Explorer Ultra for pricelock compact plus package of R840 which ended on July this year). On August I entered into another price lock contract with the agreement that my monthly payment will be drastically reduced since it's a special compact promo price lock of R399, Netflix R159, Explora Ultra Insurance R39 and Explora insurance R35. The total amount is R632.

However for the month of September I was perplexed by the amount being deducted from my bank account which was R946. On the 11th September 2023 I enquired about the high inconsistent amounts that I have been billed and my call was referred to sales leads department. A lady by the name of Penelope assisted me and offered me assurance that inconsistent high billing was rectified. She also forwarded an emailed letter to me with the breakdown details of the correct amount that I have agreed to in terms of the contract. For that particular month I paid the amount of R632 but during the month of October my billing was R893.67 and for the month of November it's R946. During the previous contract that expired I was paying R840 for compact plus package of Explorer Ultra.

The last time I called the company I spoke to one of the agent, her name was Hlengiwe Dlamini who mentioned that I am been billed for the following; Compact R449, Xtra View R115, Explora Ultra R119, Netflix R199, PVR Function R115, Insurances R35 and R39. It doesn't make sense that I would opt for a contract that charges exorbitant amount with less benefits when compared with the previous contract. It shows that multichoice conducts its business practice *********ly.

On the 10th September 2023, I sent an email to Multichoice requesting the company to address the matter finish and klaar to date the company didn't respond to my several calls and email accordingly. This proves that Multichoice is not interested in addressing the matter amicably to satisfy the concerns of it's customer. And it also highlights the disrespect and disregard the company has for its loyal customers. It's become dishonest, ********* and *********** in dealing with customers services. The company is; arrogant, abusive, dishonest, ************; and lack integrity and doesn't value its customers loyalty.

On the 14 September 2023, the company decided to disconnect their services because I have paid the very same amount which I agreed to with the DStv Multichoice.

Regards R Mokoena ***5