MM
Mpho M
1 reviews | Active since Jul 2011
08 Mar 2016, 09:05
Disconnection of services
This morning I got disconnected again. Clearly the issue I had two weeks ago with multichoice was not resolved. I paid on the 29th of February but now I'm without tv services. I don't understand why is this the case. The lady I spoke to two weeks ago said she was going to escalate the matter so that their billing department can rectify the issue and evidently this was not done.<br> <br> If Multichoice chooses to disconnect clients without reason, then they might as well disconnect the services subscribed to indefinitely. Whenever they do this, they don't even have the courtesy to reimburse you for the day they left you without the paid services. I pay in advance and this is just unacceptable.<br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Mar 2016, 19:15Hello mmakh,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes
with regards to your account, we have checked our records and your services are active and reinstated, please kindly check as you should be receiving picture
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Vivian
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes
with regards to your account, we have checked our records and your services are active and reinstated, please kindly check as you should be receiving picture
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Vivian
DStv (MultiChoice)'s reply10 Mar 2016, 19:15
Official
Hello mmakh,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes
with regards to your account, we have checked our records and your services are active and reinstated, please kindly check as you should be receiving picture
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Vivian
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes
with regards to your account, we have checked our records and your services are active and reinstated, please kindly check as you should be receiving picture
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Vivian