Disconnection of service thrice after payment

I paid my Account on the morning of the 29/09/2017 around 4:30am via an sms link received from Multichoice. On Saturday my service had been disconnected and I immediately called to query that and I was told it was because my payment was not reflecting as yet but nonetheless it was connected after the call.

On the 5th of October I received an sms while at work to say my service was disconnected again I immediately called and spoke to a consultant by the name of Mpumi Modise ( Call Ref : ********** 7#I63) and she requested that I email her the proof of payment of payment of which I did and she also asked how I made the payment and I told her via sms. She asked which Ref I used but I told her due to me using the link from Multichoice there was no request to me to enter a Ref. To my understanding because the link had my Customer number I thought the Ref would be automatic as the link had all my details. After a few minutes of investigation on her side she reconnected my service and all was well again.

This morning I wake up wanting to check the Weather forecast and "baaaang", My service is disconnected for the 3rd time again. I now took my complaint to the DSTV Facebook page and complained via Messenger and my query was responded to within minutes. I'm again being told that payment was not reflecting and as the service was being disconnected and connected there were R50 charges (x3) but had been removed.

I have been inconvenienced 3 times already WITH payment made and all I get is apologies left right & center. I'm very upset and angry right now.