BS
Boitumelo S
1 reviews | Active since Oct 2015
14 Oct 2015, 07:21
Disconnection of service
In september my dstv setbices were disconnected and when i enquired i was told to pay an amount of R750 which i paid then my services were reconnected.This morning when i switched on my tv i found it disconnected then i called to enquire i was told there is an outstanding amount and i asked how is that possible because i was tokd of the amount i paid,then Refilwe the consultant told me its for august which is impossible because my debit order went through and my services were fine and then she was rude when i asked her to reconnect my setvices because there is no way that im owing
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DStv (MultiChoice)'s replyOfficial
21 Oct 2015, 13:20Hello Segoz1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number several times to assist with the billing on your account unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below to contact us so that we can assist.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number several times to assist with the billing on your account unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below to contact us so that we can assist.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply21 Oct 2015, 13:20
Official
Hello Segoz1,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number several times to assist with the billing on your account unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below to contact us so that we can assist.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number several times to assist with the billing on your account unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below to contact us so that we can assist.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile