Disconnection of my DSTV - Reason unknown

Good day,<br> I am a Multichoice customer. My due date is on the 15th of every month. I had premium package since decembner. On 16 February 2015 I downgraded it to lite ( R99.00/ month) and the consultant in Queenstown told me to pay R99.00 for that package. I paid R99.00 using credit card on the self service machine. I only watch sports on channel 200 and news channels. I watched them on 24 Feb 2015 afternoon. But when I tried to watch the same on 25 February 2015, there was only a message that the service is disconnected and I should pay +/-R65.00 to get reconncted. When I called DSTV office in PE, the consultant or her supervisor couldn't tell me why the service is disconnected. The only explanation is that the system disconnected the service.<br> Now the problem is that because of a system fault, I had to pay +/- R50.00 ( was on the phone for 45 minutes ( you can check your sytem, if it is working) and today I was not able to watch any sports or news.<br> For an ordinary customer like me, what do we do?<br> If there was anything I should have paid, the consultant should have been able to tell me when I paid the money. So I lost money for phoning DSTV and one days watching time.<br> Thanks.