Disconnection of my dstv

Good Day Sometime ago I called *** to enquire about my DSTV payment package. It seemed to much to me because it was more what I have agreed upon with Multichoice. Multichoice official did a breakdown of how the payment gets to the amount I queried. Then I requested her to cancel insurance and she explained that I must cancel via 011 number . I further asked her about premium package then ask for a quote she came back with +R1000 then I said no I rather add Netflix so I can’t pay such a big amount of money. Today I received a message saying my Dstv has been disconnected because I owe an amount of +R300. I am very furious because I never upgrade my package ,all what I did I ask for the quote. I don’t owe Multichoice ,all what I want Multichoice to do is connect me asap Regards Kholiswa Ngonzo ***