1 reviews | Active since Oct 2015
disconnection of DSTV services
My name is Siphesihle I was very disappointed when I called multichoice this morning,i spoke to a lady name Chrisantia who was very arrogant and she seemed as a person who don't know how to treat customers.<br> The reason I called multichoice is because my tv has a problem and I took it for repair. I asked for a deactivation until I have a tv. She answered me with an attitude telling me it can't be done.i asked why she told me shhe can only de activate the service the day before my billing.and when I explained my reason she just answered as if I was. Nothing....im very dissapointed and feel that multichoice are not treating us fairly as customers as they will continue with the services that I can't watch all I need is the services disconnected until I call and re activate I feel I have all the rights to do so a payer
It is with great concern and regret we received your query about our service. We apologise for your inconvenience.
We are also sorry to learn that your experience with Chrisantia, our consultant was less than adequate. She should have handled the situation differently, alternatively transferred your call to someone with more authority.
We assure you that we are taking the necessary steps to prevent the same thing from happening.
Our records indicate that your DStv service has been disconnected. Please contact us using our touch points below for the reconnection of your DStv service. It's important that your payment reflects on your DStv account for the service to be restored.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your query about our service. We apologise for your inconvenience.
We are also sorry to learn that your experience with Chrisantia, our consultant was less than adequate. She should have handled the situation differently, alternatively transferred your call to someone with more authority.
We assure you that we are taking the necessary steps to prevent the same thing from happening.
Our records indicate that your DStv service has been disconnected. Please contact us using our touch points below for the reconnection of your DStv service. It's important that your payment reflects on your DStv account for the service to be restored.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah