GK
Gerhard K
1 reviews | Active since Feb 2016
02 Feb 2016, 20:52
Disconnection of DSTV due to wrongful journalentry
DSTV was disconnected after they made a wrong journal entry. I contacted them FIVE times already and every time they said it is fixed. But its only fixed for 4-5 days after which I have to call again. If you can give me your email address I will forward my letter to them with all the detail.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Feb 2016, 15:03Hello Kokkie72,
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted with your billing query and the missing payment has been allocated to your account.
Thank you for taking the time to point out our service failings and suggestion. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted with your billing query and the missing payment has been allocated to your account.
Thank you for taking the time to point out our service failings and suggestion. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply12 Feb 2016, 15:03
Official
Hello Kokkie72,
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted with your billing query and the missing payment has been allocated to your account.
Thank you for taking the time to point out our service failings and suggestion. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted with your billing query and the missing payment has been allocated to your account.
Thank you for taking the time to point out our service failings and suggestion. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert