DISCONNECTION OF DECODER AGAIN-LOST COUNT ALREADY!

I am getting gatvol for MultiChoice for disconnecting my Decoider. I had phoned numerous times about this, and every time it costs me money to get this problem sorted out, and I am paying for a Service I can't even use. It feels like my money keeps getting ****** from me. Last time I posted a report on Hello Peter about this, you responded to it a few days later, saying that you can see that the problem has been resolved, and that you were sorry for the inconvenience caused, but two days later, we got disconnected again. The agent that helped us that time, said sorry about everything, and said that our History will be cleared, and that we won't have this problem again. When we went to pay for the month at the end of Feb after that, there were an amount of over R300 on my Account, which was a Connection Fee. I paid my R100 like I always do, and today we are disconnected again, and the people in the Call Center, from the Consultant too the Floor Managers just doesn't give a f*ck, they are just shrugging up their shoulders. Please investigate this matter from the first call logged, and I mean, the very first call till Sunday the 13th of March, this is ludicrous, please sort it out!