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Graham C
1 reviews | Active since Apr 2024
25 May 2024, 10:56
Disconnection having paid in advance
Deeply saddened by my interaction and experience with Multichoice- to be clear, not their call center agents who are just in the firing line. Please review the customer logs and listen to recordings for my account- ticket number *** and customer number ***.
My situation is a function of an error on Multichoice's side with an incorrect payment allocation for an up-front 6-month streaming service in January. To date I have been disconnected at least 10 times. Each time is a phone call, costing me money and taking up my time. Please just resolve it and give me what I have paid for.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
25 May 2024, 11:33Hi Graham,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply25 May 2024, 11:33
Official
Hi Graham,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
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Graham C's updateReviewer Update
29 May 2024, 13:41Still waiting for a call back. Still waiting for some feedback. Don’t do customer service please. It’s not your thing. Also, don’t wonder why your viewership figures are falling through the floor. It really is so easy to pirate your service, and I choose not to. I choose to be honourable towards multichoice and this is how you reward loyalty.
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Graham C's update29 May 2024, 13:41
Reviewer Update
Still waiting for a call back. Still waiting for some feedback. Don’t do customer service please. It’s not your thing. Also, don’t wonder why your viewership figures are falling through the floor. It really is so easy to pirate your service, and I choose not to. I choose to be honourable towards multichoice and this is how you reward loyalty.
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Graham C's updateReviewer Update
03 Jun 2024, 14:13Hi Multichoice
Please let me know if you would like me to take my business elsewhere?
Please let me know if you would like me to take my business elsewhere?
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Graham C's update03 Jun 2024, 14:13
Reviewer Update
Hi Multichoice
Please let me know if you would like me to take my business elsewhere?
Please let me know if you would like me to take my business elsewhere?
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Graham C's updateReviewer Update
05 Jun 2024, 13:54Come on guys! This isn’t a good look for anyone.
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Graham C's update05 Jun 2024, 13:54
Reviewer Update
Come on guys! This isn’t a good look for anyone.
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Graham C's updateReviewer Update
05 Jun 2024, 13:54Please just contact me to resolve this!
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Graham C's update05 Jun 2024, 13:54
Reviewer Update
Please just contact me to resolve this!
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Graham C's updateReviewer Update
12 Jun 2024, 14:58To DSTV- your latest annual report says that you have lost another 200,000 premium subscribers in the past calendar year. I’m really not surprised. Your customer service is deplorable.
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Graham C's update12 Jun 2024, 14:58
Reviewer Update
To DSTV- your latest annual report says that you have lost another 200,000 premium subscribers in the past calendar year. I’m really not surprised. Your customer service is deplorable.