disconnection for suspended account

We've had to suspend your DStv services due to non-payment. Please pay R1615.93 & we'll reconnect you. Dial *120*68584# for payment options (Use ********** 0 as your reference), or click https://payat.io/qr/ ********** 645960. • FNB :-) R410.60 paid from cheq a/c..877762 @ Smartapp. Avail R769. Ref.Dstv. 9Sep 17:20

my account previously had a package which added up to 650pm. on the 9th of september i have added a secondary decoder using a extraview and a new decoder for a new premises. the agent instructed me to pay 410.60 which was paid. today 26th sep my accouny is suspended for late payment and i was instructed to pay 280. my accounts were always paid on time as well i hav not asked for extra services such as recordings . i will not pay for the extra services and disconnection fee as i hav not been at fault . also why should i pay 1615.93 where as my normal debit order goes off on the 1st of each month . how on earth should i pay 1615.93 a week befor my debit order . if this is the case. im closing my dstv account as this is ridiculous