Disconnection for nonsense

My debit order was loaded incorrectly. I spoke to a consultant the last time my account was debited and no funds were received resulting in a disconnect of my subscription.I have the R365 subscription however after asking dor debit order on 27 and having funds in my account I don't see why I should pay extra R50 connection its not my fault I told you when to debit my account but you do your own thing whose fault is that. I refuse to pay another connection fee after I told you 27th? *** However after requesting for 27th im being debited on 26th resulting on you not receiving funds as salary only reflects on 27th then no further re debit is done. They must fix it