Disconnection for my Dstv viewing

I'm not happy with multichoice call center, I called on thursday 25/07/209 to request disconnection of my viewing . I expalin to the agent that i don't want to cancel my debit order just want disconnection cause i don't have electricity our transfomer burned, she told me to call again they are offline. I called again on the 29/07/2019 requesting the same,I was told that my debit order went through on the 27/07/2019.They can't disconnect until 28/08/2019 I'm so dissapointed with multichoice what's going to happen in the interim I paid for my subscriptions and I don't want to cancel just want them to disconnet as soon as I have electricity they can connect.I'm told by one of supervisor's they can't bypass the system they will motivate and come back , I'm so angry and dissapointed.