MS
Maditholi S

1 reviews | Active since Sept 2016

16 May 2017, 10:23

Disconnection for days

<p>called multichoice on the 21 april 2017 advising them i want to cancel my debit order they must not debit for april they told me it went through already,i reversed the debit order R345 on the 24 april debit order went through but the where no funds on my account i made a cash payment on the 27 april at Shoprite of R395 Including R50 reconnection fee. On the 29 and 30 april no connection its on a weekend called them some advise they see payment made but others dnt until on Tuesday called them they connect it came weekend again disconnection i call agian they told me to send statemnet as i did not pay March fees,send them statement that debit order went through fo march they say i reversed March but as i said i reveresed April for me to pay a cash paymnet and that was done but still disconnected sent emails to ********** ********** who connected it but when i woke up this morning its off again called spoke ********** but getting no joy they say they will call me back but nothing im the one calling and speaking to different consultant telling me different things about my account please assist i want to watch tv as i made payment .</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 May 2017, 11:35
Official

Good day Maditholi Shongwane

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv : Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 May 2017, 16:39
Official

Good day Maditholi Shongwane

We are really sorry that your query ended on this platform as you weren't satisfied with our service.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

As discussed, our records shows that your March debit order was reversed for an amount of R345.

Kindly forward the bank statement from March to *** for further investigations.

Furthermore, we have reconnected your services on the DStv Compact package.

Should you require further assistance, we are here to assist.

Kind regards

Lebogang

Best regards,