Disconnection

On the 1st of October, I contacted multichoice to upgrade my package from access to family, I also request for my billing date to be moved from the 1st to the 5th. All my request were successfully updated, however the agent forgot to mention that I still had to pay the pro rated fee between the date. 3rd of October my family package viewing is suspended, I contacted multichoice again only to be told that I need to pay the reconnection fee or go to one of the outlets, adding another expense to try and sort their incompetence. I already paid for the call and now I must add traveling expenses to sort this out, who is going to pay for the non viewing time. Apparently there's no turn around time for queries, I must just wait.