Disconnection and poor customer service

In this matter I have spoken with 3 if not four of the call center guyz even the digital chat platform agents, I've emailed them 3 times but nothing has happen my services are still suspended with extra cost of penalties on my account, I paid dstv on the evening of the 31st with the rewards coins of 1800 which is value of R118, their system then gave me the remaining balance of R321 that I paid with eft instant payment the same evening, on the 3rd of November I woke with services disconnected and with emails and messages saying I owe dstv.. I sent all the things they asked for as proof of my supporting complaint, proof of payment and the rewards coins screen shot but till now nothing has happened, why should we use the benefits from the rewards when the system doesn't work, I'm a loyal dstv customer for ages but then I'm disappointed in the service offered and such mite dent the business Intergrity to customers as it's their fault and not mine.. Ref ***... Sometimes we write reviews not to discredit the businesses but to alert the business about the incompetence of some employees.. Why would I make up stories now after so many years with dstv. I'm very dissatisfied with the matter and not happy with how I'm being treated.