Disconnection after payment have been made.

After sending my proof of payment, my dstv has been disconnected 3 times.Everytime it has taken me at least an hour to hold on for an opperator, sending proof of payments and explaining myself to the point that they reconnect my services.All in all my dstv has been of for 2 hours.My question is .....are they going to refund me for the viewing time I have lost??.- I dont think so but they are very quick to take their money for reconnecting. DSTV has really gone to the dogs.