Disconnection after eft payment with no response from customers service

Paid the subscription fee of R365 via eft through my bank Capitec on 22/9/17 of which they have the details of dstv multichoice loaded already (To ABSA bank). They've been disconnecting service after multiple calls and emails with proof of payment and with no confirmation of receipt from all the agents I've spoken with. My bank has cleared and rendered the payment succefully made got proof. But these *********** people are not resolving this is issue