DISCONNECTION

I requested a downgrade to Compact through the call centre the day before my payment date on the 5th. I called the next day to check why it was not done as it was scheduled for the 6th. I was told its still pending but it will be done. My payment was made and reflects on the system but to this day I have not been downgraded!!!! I HAVE BEEN DISCONNECTED THREE TIMES ALREADY! Whenever I call, I get reconnected on PREMIUM and promises are made that my service won't get cut. I just spoke to an advisor now who told me about a system upgrade. How is it my problem? Why am I the one that has to struggle getting the service I paid for?!! If you're going to reconnect me on premium, do not disconnect me!! I asked for a downgrade and your technical issues should not affect me. When I get downgraded, what will happen to the reconnection fees and the current difference???? As I type this, I'm still waiting for a call from one of the supervisors. Could someone please assist me with this! This has been going on for too long. I am VERY UPSET AND FRUSTRATED!