disconnection

The was returned debit on my account as I previously asked MultiChoice to debit on the 31st of each and every month but they always debit after the 31st, On the 5th of August I called MultiChoice asking them to redebit I was advised to make a cash payment as they can't redebit was advised to pay R450 as my line was disconnected I told them that my account is active then I asked to speak to a supervisor, the supervisor that I spoke to said her name was Tsholofelo I asked her why I should pay a reconnection fee while my account is active she told me to pay R399 As soon as possible to avoid disconnection, the payment was made on the same day, to my surprise on the 10th of August account was disconnected then called again enquiring about that I spoke to Thabile who said she cant do anything because the system said I was disconnected on the 3rd, I fail to understand why is it my problem that my account was active until the tenth while your system is saying a different thing,as a customer I,m not supposed to be affected by any technical error you need to sort it out, thanks to Antony who was very helpful, Kindly investigation what happened cause I, m one unhappy customer