VM
Vida M
1 reviews | Active since Dec 2011
06 Apr 2015, 07:58
Disconnection
It is now the 6th April 2015 and once again my DSTV is disconnected, I am now getting so tired of using my airtime in phoning Multichoice re my account status. A start of a new month and again disconnectd. i get replies back that the situation is been attended to but to no avail disconnection still goes on. What is going on they are very quick to want money and I pay every month on the first of the month, but are not fast enough to rectify their faults. Can this incompetatence please come to an end and have my account sorted out Please. I will take this one step further as I am now totally fedup of this situation.<br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Apr 2015, 10:05Hello VIDAMORRISON,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply06 Apr 2015, 10:05
Official
Hello VIDAMORRISON,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,