Disconnection

<p>I am super frustrated by emails going to and fro between myself and Multichoice. They took money from my account and then they suspended my account. First I was told a debit order in March reversed in June they asked for a statement because they didint believe I had not received the money back to my account. When I sent that to them the reconnected and asked for the other payments which i had supp**** with proof that they had been paid using the "FNB pay TV service" On the phone they had confirmed that the payments were there which included the 50 connection fee. What i dont understand is if they are not able to say what amount are missing why am is the servies being disconnected. I would like for them to reverse the 345 debited from my account in May for the month of June as it is a prepaid service. </p> <p>I cannot be paying bank fees requesting statements for payments that the consultant confirmed were reflecting on the account. i dont expect such incompetence fron from such a reputable institution. No one is able to tell me what is missing because i have advised what payments have been made and they confirm they have been received.</p>