1 reviews | Active since Aug 2012
Disconnecting services after payment has been made
Im fed up with DSTV. They keep on disconnecting my service after i have paid on time. December i got salary earlier and went to pay R800.00 on the 19th to make sure i have viewing for the month of january, they only allowed me two weeks of viewing after disconnecting my services and requested that i make the same amount of payment again. January i paid on the 25th as that was my normal salary date. They disconnected my service and the message on my screen showed i owe now R500. when i called customer care they said i have to pay R780<br> .00. i went and paid R800.00, then they disconnected me again and said i now owe R7.00. SEVEN Rand...<br> This morning i woke up to fine my DSTV has been disconnected again! Its the 17h of the month and i paid for a full month of viewing. how does this work? Please can you assist as i will not hesitate to take this further
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants. Your service has been activated and billing on your account explained and advised on the amount due on the 2 July 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants. Your service has been activated and billing on your account explained and advised on the amount due on the 2 July 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert