DISCONNECTING OF SERVICES

I added the extra view on the compact package for the following account number: ***0 on the 28th of July 2015. On the 29th I paid R440.00. On the 30th of July the services were not rendered, so I called the customer number. The person who assisted me indicated that on their side its indicating that the services were connected and requested me to forward the proof of payment and I did. I again made a call on the 31st, complaining with the same issue, then the services were reconnected. <br> <br> Last week again I had to call for the same error, and was assisted. On the 8th of August I again called for the disconnection of the services.<br> Every time I called for the reconnecting I was told that the payment is not appearing on the system.<br> <br> I want to understand whose problem is that for I paid.<br> <br> I'm urging DSTV to sort out their technical issues for us as customers not to be affected by their internal challenges.