1 reviews | Active since Nov 2012
Disconnecting me for a extra subscription
DSTV is charging me for a extra subscription. I only have 1 subscription, it is used for 2 decoders (extra view). My balance is apparently R1200 and I did pay. <br> I keep on getting disconnected, they tell me my account has been suspended due to non payment. But they are charging me for a extra subscription. <br> I have called in numerous times, every time they tell me it will be sorted out and won't happen again, and it just happened again.<br> <br> After this message has been sent out, they will most probably sort it out for a week. When it happens again I will re post this message every time it happens.<br> <br> It gets sorted out until I call in, then I get disconnected out of the blue.
Dear Anthony
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Dear Anthony
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter