Disconnecting DSTV because they charge me double.

Item: DStv (MultiChoice)
Rating: 2
Author: Glenda P

Since I had the DSTV Explora installed I have been billed twice for 2 residential accounts and I only have 1 account . I have contacted DSTV on several occasions as they have disconnected my services when i have paid in full. They tell me they have escalated the problem but to no avail as i have been disconnected 3 times in one month and they have still not fixed the error on my account. Every time i contact the call center i am always 20-30 minutes on the phone with them at my own cost. Please DSTV sort your problems out as i am a very unhappy customer!

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Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Nov 2015, 14:17

Hello GlendaParkes,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply04 Nov 2015, 14:17

Official