Disconnected? Why?

I am really not happy with the service im getting. Last week i was disconnected for no valid reason. I called and spoke to a team leader who assisted me and reconnected me. This morning again i get disconnected. Im told im in arrears. How did i get reconnected last week when im in arrears and also why was i not told?? On the 25th June i called to downgrade and told to pay R265 and i did on the same day? Where does the arrears amount come from. Im really not happy.. Im always paying on time and im not expecting this. I spoke to Whitney who called her team leader Christopher and both could not give me an explanation. Instead they escalated it.. While I'm stuck at home with no tv and spending my airtime by calling you guys. My number is ***