Disconnected while the premium has been paid.

Item: DStv (MultiChoice)
Rating: 2
Author: Rirhandzu N

I don't understand how my payment can be received in the previous month and only in August the service provider says they have not received the payment. What ****es me off is the fact that I have to email the proof of payment which I have never done before. I have been disconnected from this so called DSTV from 30 August 2015 while I have paid for their frustrating service.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Sept 2015, 12:21

Hello Nkatekol1984,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply04 Sept 2015, 12:21

Official