Disconnected while payed for the service

Dstv always fails me ... They discontinued my service without explaining why and how they the disconnected my services while I paid for the full month that i payed i get half of that . .. they seem not to care and blaming me for not doing their job !! These is the second time i have problem with dstv at first it was pricelock and now its dstv i spoke to their team at leader at 12:30pm and she failed to assist me and the agent 12:00pm September 21 of 2022... I am highly disappointed in dstv i am thinking of changing it because clearly DStv doesn't care about how customer feel..