Disconnected while cash payment has been made

You know what surprises me , on the 19 you switched off my channels claiming that the bank reversed my monthly premium which went through on 15/06/2023. I made cash payment at pep store on the 21/06/2023 at 16:57 & u guys reconnected me. On 22/06/2023 I went to the bank & perused my bank statement with the consultant and she informed me that THERE WAS NO reversal they made, then I requested her to reverse the debit order cause I've made cash payment.

Can you share with me why did you switched off my channels can I made cash payment, secondly can you share with me how can I reverse cash payment so that I can go and do that at pep store.

Pitso Matshediso

*** ENQUIRY REFERENCE NUMBER : ***4 Good day Pitso Thank you for your email

As per our email this is to advise you that you need to send us your 1 month statement from the 1st June 2023 until the 30th June 2023 and we will send it to finance to investigate.

Should you need any further assistance ,please feel free to contact us at anytime .

You may manage your account by downloading the Dstv now app by clicking on the following link :https://now.dstv.com/

Kind regards Mafulatsha Mokoena

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