Disconnected Unjustly

Goodday

It's 3 days now my parents' DSTV has been switched off. Smart card number ***. Serial number S***. My mom and brother spoke to a very rude consultant Ayanda who initailly said there was a compact that is was linked to this account wich was false. Then she changed as said its because payment made late night on the 27th only refelected on the 28th Jan 2022. So its my parents fault and they must pay now R95 for reconnection. Does MultiChoice not have a payment grace period? The treatment my family received is horrible. My parents are fully paid up. Please update on your end so they are reconnected.

Thank you Nolizwe