JW
JP W

1 reviews | Active since Apr 2016

18 Apr 2016, 22:57

Disconnected three times in 5 days

DSTV has disconnected my service twice in the last 5 days. The call centre cannot tell me why I am being disconnected as my account is paid via debit order and paid up. Then this afternoon they lose the SD pvr details so extraview is disabled. Promised today it should be working before 21:00. Guess what, at 21:00 I was disconnect for a 3rd time. I think it's a sign. Been thinking that's it's not worth the trouble. Just end my subscription. After all I have spent close to two hours on the phone and I don't have the energy to be polite to the call centre agent tomorrow.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Apr 2016, 10:36
Official
Hello jpwillemse01,

We would like to thank you for taking our call today.

As discussed, your DStv service is active. We will process an adhoc debit order to debit the balance reflecting in your DStv account.

Please refer to your personal email address for a detailed response.

Thanks again for your invaluable support.

Should you require any further assistance, please don't hesitate to contact us.

Here are our touch points:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah