Disconnected subscription

Not at all happy with the recent experience I've had with Dstv. I have 3 decoders on my name and I think I have had this dstv account for 10years and I have never missed or skipped a payment and now my services is disconnected because of non payment. I was phoned on the evening of 23 August by Mali advising me that I am due for an upgrade as the old plan expired on price lock. She then could not complete as the system had problems and would call back 24th. Which she did and everything was finalized on 24. She said there was a difference of R126 which I had to pay and I did pay same time. That evening my decoder was disconnected. I called and they reconnected my extra view. I had to call twice to reconnect extra view. Again called twice to reconnect the compact. Now I had to call for the 5th time. To reconnect and to top it off I get an sms saying I owe R550. After my debit order successfully went of on 25 August and the R126 I had to pay. I am not happy at all. Everytime I have to call using my own airtime. This is seriously poor