Disconnected services

I am so disgusted by the service rendered by multichoice as my services have been suspended for 2 days now and i had made a payment of R1300 NB. which is more than my monthly subscription on the 5th of December. I've been told that i had reversed the transaction, how can you reverse a payment made at Shoprite and not a debit order? I have been calling the past 2 days spending almost an hour on every call I've made. The *********** consultants could not help and their team leaders were always unavailable to assist when i had requested to speak to them. What bad a experience after being on a DSTV premium package for more than 10 years, this is the worst service I've ever received. Imagine not being able to watch TV for 2 days during festive season and knowing very well that you've paid. Only now the last consultant i spoke to (A call with a duration of 49 mins) Sonwabile who works at Port Elizabeth tells me that they could not debit for the new decoder that was installled with the price lock package, apparently that amount would have been reversed back into my account. Why debit in the first place? Doesn't make sense. No one explained that to me and why would you debit on my account on a random day? Can this be resolved ASAP, i shall not wait for Monday for reconnection. If i were to rate Multichoice of 100(Hundred.) 100 being exceptionally good, I'll give you a 0 (Zero). This is just way below average.