Disconnected service with subs up to date

I paid my monthly subscription the way I’ve been paying it since April this year, just to receive an SMS informing me that my services have been suspended. I’ve sent to proof of payment just to be notified that it will take 24 working hours, @ 8 hours a day, calculates to 3 business days.

I believe they have a problem on their side as I have noticed I’m not the only client with this problem. The call centre reckons that there is no problem on their side which in fact implies that the client is in the wrong. What “wonderful” ???? customer service. Don’t think companies actually know what customer service actually is.