Disconnected service

Item: DStv (MultiChoice)
Rating: 1
Author: Ncami M

Hi,

Most pathetic service from dstv After paying my account on the 2August 2020, my services are disconnected every week till date. I call the call centre every week wasting more money that my subscription, consultants tell me different stories or they hang up on me. Today alone I spoke to 6 different people frm dstv without any assistance It's either the amount needs to be allocated or it's not reflecting at all as per consultants Last consultant told me to send my bank statement, not sure why coz am a cash paying customer Can someone please resolve this issue or refund me

Ncami

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

15 Aug 2020, 14:55

Hi Ncami Mshengu,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply15 Aug 2020, 14:55

Official

Hi Ncami Mshengu,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Ncami M's updateReviewer Update

15 Aug 2020, 16:25

Hi,

Thank you Mr Nhlapo for coming back to me.
My services are reactivated.
Hoping I won't have to experience this again.

Ncami M's update15 Aug 2020, 16:25

Reviewer Update

Hi,

Thank you Mr Nhlapo for coming back to me.
My services are reactivated.
Hoping I won't have to experience this again.