Disconnected service despite payment

I have AGAIN been disconnected, despite my lengthy phone call to the call centre on 12 December 2017 to sort the matter out.

The consultant who I spoke to had said that my payment arrangement had been cancelled because I had dishonoured the payment arrangement, which was not the case as they had sent me an sms for an amount to be paid, which I then settled in the payments, as follows (As I had advised that the reason the payments were late was due to me being in hospital with a very complicated pregnancy and birth).

2 September 2017 – R1,800 31 October 2017 – R1,800 30 November 2017 R1,800 4 November 2017 R1,200 27 November 2017 R405 The consultant I spoke to said that she had created a new payment arrangement with me and that I would not be disconnected again …. And I have been.

I have honoured my payment arrangement so there is no reason that I have to be disconnected. At no stage was I advised that the payment arrangement was cancelled. Please attend to this matter urgently.