Disconnected service despite payment

I paid for my service as I have been doing for more than 2 years now - direct debit from my bank account. They still disconnected my services and I accepted that problems happen with their systems. What bothers me is that after contacting them multiple times and emailing the proof of payments, there has been no response and I still don't have service. Wondering if a real person attends the [Email Removed] and the [Email Removed] email queues. Also, the online system doesn't work. Am very disappointed with the level of customer service apathy displayed in this whole matter. <br> <br> Smart card no: ***