Disconnected service after successfully paying subscription

I normally pay my subscription via self service lie I have done for over 10 years.

I paid on 28/06/2019 but DSTV could not allocate payment ans disconnected me as detailed below. I require someone with authority to contact me ASAP in order for me not to publicly complain about the pathetic service I received.

As compensation for what I will detail below, I do not want to be charged for my subscription for the month of August 2019:

• This is totally DSTV’s fault.

• I paid on 28/06/2018 at 07h43.

• I have paid via the DSTV app for many many years and never had a problem using this channel before.

• DSTV only informs me on 04/07/2019 after 20h00 that account is in arrears and will be disconnected on 05/07/2019.

• It cost me 78mins of airtime over more than 7 calls until this mess was finally sorted out.

• Late on 04/07/2019 I called in after receiving the sms but no one could help as the Finance department was closed after I sent through my bank statement confirming payment.

• I asked repeatedly so someone senior to call me which never happened.

• I was advised by the call center to call PAYU the next morning to speed up the process as the Finance department can take days to sort out the allocation of payment.

• I called them at 09h00 on 05/07/2019 and they confirmed the payment was successfully received by DSTV on 28/06/2018 at 07h43.

• They sent me confirmation via email which I forwarded to DSTV immediately.

• Then on 05/07/2019 around 13h00 my services get disconnected!!!!!

• I have to waste more time getting through to get reconnected.

• Then I wake up on Saturday morning 06/07/2019 and I disconnected again, again I have to waste more time getting through to get reconnected.

• Then I Monday morning, 08/07/2019 I get an email to state that both my decoder insurance has lapsed.

• This infuriated me even more as it was now 10 days after I made payment.

• Once again I had to call in and the agent informed me that the payment was allocated, but I said I don’t believe that as the App still shows the arrears.

• Then I received this mail 1 day short of 2 weeks after I made payment.

• No one had the decency to call me.

• For this I want the next month subscription for free.

I expect someone to call me and arrange free premium subscription for August 2019