DISCONNECTED SERVICE

My service was disconnected 24 June 2023 to pay R351 and spoke to Lindokuhle who together with his manager to tell why i have to pay that amount and he opened my service and explained system problem and then again I am in credit with the amount, which never made sense as I always pay exact subscription amount of R805.

28 June again got disconnected and spoke to Sinethemba Steven who admitted that he could not see any reason why I must pay the amount and said he will escalate the matter which was apparent on my next call that he never escalated it.

3 July I spoke to Sanelisiwe who confimred that no escalation was done by Sinethemba. She then said the fee is caused by the insurance which again never made sense as my subscriptions includes the insurance premium.

I am not happy with the treatment I got after all the years that I have been a loyal customer of DSTV. I just want my July subscription back and will never be with DSTV again since I am taken serious with the frustration and inconvenience I have experienced in the past weeks.

PAY BACK MY R805 and will go to Netflix and Prime tv