jJ
john J
1 reviews | Active since Jan 2015
30 Jan 2015, 10:48
Disconnected service 3 times in a 1week period
My service has been suspended 3times in 1week even though each time I call them they assure me they can clearly see my payment reflecting. I have spoken to numerous personnel whom all blame it on a computer error and promise me they will see to it that it does not happen again. Well since I am clearly reporting them it stands to.reason they did not commit these words to action
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
01 Feb 2015, 19:26Hello mad@you1980,
Please accept our sincerest apologies for the poor service you experienced in dealing with our call centre and the disconnection errors.
We will monitor your account to ensure that you are not disconnected.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Please accept our sincerest apologies for the poor service you experienced in dealing with our call centre and the disconnection errors.
We will monitor your account to ensure that you are not disconnected.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
DStv (MultiChoice)'s reply01 Feb 2015, 19:26
Official
Hello mad@you1980,
Please accept our sincerest apologies for the poor service you experienced in dealing with our call centre and the disconnection errors.
We will monitor your account to ensure that you are not disconnected.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Please accept our sincerest apologies for the poor service you experienced in dealing with our call centre and the disconnection errors.
We will monitor your account to ensure that you are not disconnected.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel