Disconnected service

On Saturday 09May2015 my DSTV services were disconnected. My primary decoder had a message that my account is in arrears which is funny since I've been paying via debit order over 10 years uninterrupted. We called customer care twice. The first call they manage to connect the primary decoder. The second call lasted for over fourty (40) minutes on my cellphone costing over over R50.00 on airtime and still my problem was still NOT RESOLVED, my extra view is not receiving from the primary decoder. My explorer is still not working. I was told the problem was escalated to the technical team and turnaround time is 24 hours, it is now OVER 60 HOURS and still my problem is NOT RESOLVED, yet I paid for the services. <br> Agent responsible was a lady called Kgothatso