Disconnected PVR features

Good day, In 2021 I have upgraded my decoder to DSTV Explora Ultra merely because of the features it comes with. However, all that was taken away from me after I have downgraded my package. Sometime in October I have downgraded to a cheaper package, after noticing that there were channels I could not watch I have upgraded back to my normal package. On the 13th November 2023 I was disconnected due to unpaid pro rata. On the 14th November 2023 I paid an amount of R300.00 then I was reconnected. But the issue is, all PVR features have been disconnected. I have contacted Multichoice in numerous occasions to get this issue resolved with no luck. On the 20th November 2023 my monthly subscription was debited successfully from my account , but they still cannot reconnect the PVR functions back. I mean I pay for the features at the same time I cannot enjoy them, how is that possible. I need this issue to be resolved immediately. I have been assisted by different people who really tried at their utmost best to resolve the issue. I have taken a decoder to a local DSTV agency even that didn't help 😞 😕 😔 . Someone has interfered with the settings, i expect the very same person to bring back all the features that were disconnected.