SB
Stephanie B
1 reviews | Active since Aug 2013
04 Oct 2017, 12:04
Disconnected no response
I called them on Thursday to make payment arrangements and they said that department will call me back. I called again on Friday and got the same response. The same thing on Tuesday. They say that they can't reconnect me until that department has called me to make the arrangements and they can't connect me to that department either or give me the number.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
04 Oct 2017, 12:19Dear Stephanie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Oct 2017, 12:19
Official
Dear Stephanie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Oct 2017, 14:38Good day Stephanie
Apologies for the inconvenience this has caused.
We have forwarded your query to Price - Lock team to assist further. You'll be contacted shortly.
We'll follow up with the team and provide feedback.
Thank you
Girly
Best regards,
DStv (MultiChoice)'s reply04 Oct 2017, 14:38
Official
Good day Stephanie
Apologies for the inconvenience this has caused.
We have forwarded your query to Price - Lock team to assist further. You'll be contacted shortly.
We'll follow up with the team and provide feedback.
Thank you
Girly
Best regards,
SB
Stephanie B's updateReviewer Update
04 Oct 2017, 15:51I just received a sms that says: It seems we've still not received payment for you DSTV payment plan. To avoid your payment profile being negatively reflected on the credit bureau, please pay R1768.39.
The problem is that I was told there will be an arrangement made with me to pay that amount off.
SB
Stephanie B's update04 Oct 2017, 15:51
Reviewer Update
I just received a sms that says: It seems we've still not received payment for you DSTV payment plan. To avoid your payment profile being negatively reflected on the credit bureau, please pay R1768.39.
The problem is that I was told there will be an arrangement made with me to pay that amount off.
SB
Stephanie B's updateReviewer Update
05 Oct 2017, 09:58Please let me know when I can expect a call. This has been going on for a week now.
SB
Stephanie B's update05 Oct 2017, 09:58
Reviewer Update
Please let me know when I can expect a call. This has been going on for a week now.
DStv (MultiChoice)'s replyOfficial
05 Oct 2017, 15:43Good day Stephanie
We have checked with the team and they advised that the turnaround time is 48 hours.
Please be patient , you'll be contacted.
Thank you
Girly
Best regards,
DStv (MultiChoice)'s reply05 Oct 2017, 15:43
Official
Good day Stephanie
We have checked with the team and they advised that the turnaround time is 48 hours.
Please be patient , you'll be contacted.
Thank you
Girly
Best regards,
SB
Stephanie B's updateReviewer Update
06 Oct 2017, 16:45I've been reconnected. Thanks
SB
Stephanie B's update06 Oct 2017, 16:45
Reviewer Update
I've been reconnected. Thanks