ES
Edward S
1 reviews | Active since May 2016
16 Nov 2019, 15:08
Disconnected in error
I upgraded in October and was told to pay about R121.00 for the pro rata. The end of October I downgraded back to Compact plus and told to pay the normal price. Now, the 16th of November they disconnected me stating that I owe them money. This after I was told I am in credit! I need answers as this is unacceptable.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
16 Nov 2019, 18:10Hi Edward Steyn,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Nov 2019, 18:10
Official
Hi Edward Steyn,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Nov 2019, 22:20Hi Edward Steyn,
When the services were upgraded the to the DStv Premium package, the prorated amount to upgrade was R313.16 and not R122.22, that we received.
As a result of the balance still due for payment this is the reason why the services have been suspended. We do confirm the services are downgraded and active on the DStv Compact Plus package, however, there is a balance from the upgrade that happened in October.
Currently there is balance of R274.42, still due for payment to ensure the account is paid up till the 30.11.2019. Then, the monthly subscription of R539.00, will be due on the 01.12.2019.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
When the services were upgraded the to the DStv Premium package, the prorated amount to upgrade was R313.16 and not R122.22, that we received.
As a result of the balance still due for payment this is the reason why the services have been suspended. We do confirm the services are downgraded and active on the DStv Compact Plus package, however, there is a balance from the upgrade that happened in October.
Currently there is balance of R274.42, still due for payment to ensure the account is paid up till the 30.11.2019. Then, the monthly subscription of R539.00, will be due on the 01.12.2019.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply17 Nov 2019, 22:20
Official
Hi Edward Steyn,
When the services were upgraded the to the DStv Premium package, the prorated amount to upgrade was R313.16 and not R122.22, that we received.
As a result of the balance still due for payment this is the reason why the services have been suspended. We do confirm the services are downgraded and active on the DStv Compact Plus package, however, there is a balance from the upgrade that happened in October.
Currently there is balance of R274.42, still due for payment to ensure the account is paid up till the 30.11.2019. Then, the monthly subscription of R539.00, will be due on the 01.12.2019.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
When the services were upgraded the to the DStv Premium package, the prorated amount to upgrade was R313.16 and not R122.22, that we received.
As a result of the balance still due for payment this is the reason why the services have been suspended. We do confirm the services are downgraded and active on the DStv Compact Plus package, however, there is a balance from the upgrade that happened in October.
Currently there is balance of R274.42, still due for payment to ensure the account is paid up till the 30.11.2019. Then, the monthly subscription of R539.00, will be due on the 01.12.2019.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
ES
Edward S's updateReviewer Update
21 Nov 2019, 07:59To whom it may concern:
I upgraded for a week, how can it be R313.16 - please listen to your calls as this was confirmed telephonically. And now you disconnected me again!! I kept calling our call centre and was told I don't owe anything!
How would I get the amount to pay for an upgrade? Make it up?!
Please sort this out as you are clearly mistaken!
I upgraded for a week, how can it be R313.16 - please listen to your calls as this was confirmed telephonically. And now you disconnected me again!! I kept calling our call centre and was told I don't owe anything!
How would I get the amount to pay for an upgrade? Make it up?!
Please sort this out as you are clearly mistaken!
ES
Edward S's update21 Nov 2019, 07:59
Reviewer Update
To whom it may concern:
I upgraded for a week, how can it be R313.16 - please listen to your calls as this was confirmed telephonically. And now you disconnected me again!! I kept calling our call centre and was told I don't owe anything!
How would I get the amount to pay for an upgrade? Make it up?!
Please sort this out as you are clearly mistaken!
I upgraded for a week, how can it be R313.16 - please listen to your calls as this was confirmed telephonically. And now you disconnected me again!! I kept calling our call centre and was told I don't owe anything!
How would I get the amount to pay for an upgrade? Make it up?!
Please sort this out as you are clearly mistaken!
ES
Edward S's updateReviewer Update
21 Nov 2019, 09:23If this is not resolved, I will take the matter further. I do suggest you listen to your calls and check the information I was provided with. This is the worst service ever!
ES
Edward S's update21 Nov 2019, 09:23
Reviewer Update
If this is not resolved, I will take the matter further. I do suggest you listen to your calls and check the information I was provided with. This is the worst service ever!
ES
Edward S's updateReviewer Update
26 Nov 2019, 14:32I am disconnected. You clearly don't care about Customer Services!
ES
Edward S's update26 Nov 2019, 14:32
Reviewer Update
I am disconnected. You clearly don't care about Customer Services!