Disconnected for what?

Wow, so I paid my Mom's DSTV account two weeks ago after she accidentally made the payment to the incorrect beneficiary. I literally paid the account on the 17th of April and this morning she woke up to not having any access to any of the channels! Now she's being told to make a payment AGAIN? No guys, and when she goes to the multichoice branch, she's told that payment was expected on the 2nd? What is this? It's not funny!!! My Mom was recently widowed and the TV thing is the only thing that's able to keep her sane when she's all alone in her house. Please fix this!!!!!!! I tried to contact you on Twitter but got no response. TWO WEEKS! I don't have money dripping out of my eye***** to just make payments every two weeks to DSTV. I also have other bills to pay. As you can imagine, she is expecting ME to pay that bill and I have other responsibilities too. My responsibilities are none of your business but my mother's account is! Fix it!