Disconnected for the 5th time today

We have a dual view decoder which was on the premium package. On 28 December 2014 we requested the package to be changed to the family package. Our subscriptions were in advance for 3 months. Since 25th February 2015 we have been disconnected several times. We contacted the call centre and were advised that an amount of R170 was due including a disconnection charge for March 2015. Before we could pay it was connected and then disconnected on the same day. A further R50 connection fee was charged. We confirmed that the second disconnection fee will be reversed and we were connected again after the payment of R170 was paid. Today we have been disconnected 5 times due to R30 outstanding. When we called the contact centre and my son spoke to Happy the Team Leader she advised that there was an error and it would be rectified. She even advised that we would be connected to the premium package for today for the inconvenience. Guess what an hour later we are disconnected again. As an ex employee I think this service is disgusting....