disconnected for no reason now expected to pay reconnection fee.

kim] Disconnected [Innocentia] Hi, my name is Innocentia. Welcome to live chat.

[Innocentia] Hi Kim, how can i assist you? [kim] Good morning can you please check why my subscription has been disconnected. I've paid on the 02/03/18 [Innocentia] Please confirm the following so that we can assist you further;

· Identity number · Initials and surname · Physical address · Cell phone number

(I identified myself further conversation)

[Innocentia] Thank you, one moment please. [kim] Ok [Innocentia] You made a late payment, your payment date is the 25th of every month. You made a payment on the 2nd of Feb of which it was due on the 25th of Jan. [kim] No my last payment was on the 02/03/18 [Innocentia] Exactly, it was due on the 25th of the previous month, just like the month before, you paid days late instead of the 25th as per your payment date. [kim] Made at shop rite rocklands. mitchells plain for the amount of R355.48 [Innocentia] Kim, please read above. [kim] Since when do payments run on the 25th [kim] My dish was off for a while then had It reconnected in feb [Innocentia] That is the payment date you chose. [kim] So if the reconnection happened 02 Feb how Is it that only til the 25th [kim] When did I choose option for 25th [kim] First time I hear of choosing a payment date [Innocentia] So the payment made in Jan lasted you from the 1st until the 24th, on the 25th of Jan you were supposed to make another payment for the month of Feb. [kim] Now I must pay for reconnection for nothing [Innocentia] When you open an account that's one of the questions we ask. [kim] This is a load of nonsense [kim] I get paid on the 1st I would never have chosen the 25th [Innocentia] To reconnect please make a payment of R 415.00 [Innocentia] When you get paid at that time, please notify us. [kim] And as I've said from the 02 to 25 is not even a full momth [kim] Month [Innocentia] You correct cause you made a payment of R355 instead of the normal R365. [kim] And if that was the case why wasn't It disconnected last month at the 25th [Innocentia] So it was still short paid. [kim] But that was the amount the cashier gave as shown on the system In the store [Innocentia] Because you still had credit like i said, that's why it's disconnecting 3 days after your payment date. [Innocentia] You call us for the amount, cashiers dont have access to our system. [kim] No If you go to the store they tell you what the amount is that shows on their system once they've punched in your reference number. You have your facts all wrong [Innocentia] Kim, shopright cashiers do not have access to our system that's why you will recieve wrong payments. [kim] Yes they do so does pnp [Innocentia] No i work for dstv, they do not. [Innocentia] That's why now you made a short payment. [Innocentia] and your services are disconnected. [Innocentia] Had you called us, you would have known how much you need to pay and when should you pay it. [Innocentia] Are you still there? [kim] This is very contradictory. I am going take this further . cos If I had chosen a payment date for 25th of each month then I don't understand why connection was never put off on 25th previously and I will go and get proof from the stores that they have the amounts on their system [kim] Dstv has chosen the stores as their service providers for payments so if store gives an amount it Is coming from dstv [Innocentia] Okay, to reconnect the services, please make a payment of R415.00. [Innocentia] This is the correct amount, it will cover you from today until the 24th of April. [kim] I'm not paying reconnection fee for no reason. And I want to be reconnected until the 02 as I've paid on the 02 of the month [Innocentia] Unfortunately, i cannot be able to do that. I can however change your payment date after the payment. [kim] Maybe dstv should give you guys the facts about how things work. and train you properly. gonna go to the consumers protection and lodge a complaint about dstv. (End of conversation on dstv now live chat)

I receive a disability grant have been for years. why would I opt for payment date on the 25th of each month when I get grant on the 1st of each month.