Disconnected for no reason

This has been by far thee most ridiculous of all.

I installed extra view for my family and I always pay in time, yesterday our bedroom decoder showed an error E16-4 apparently we are owing but to my surprise the decoder upstairs works perfectly fine.

We have spend money on airtime today on the line with your customer care and nothing was resolved.

I spoke to Asphiwe or Asphiwe at 7:00pm and he did all I believe he could to assist me, very polite and very patient with me as I put him on hold every now and then to check if his efforts are working and still nothing worked. I appreciate all his efforts by linking my decoder as he advised it was disconnected.

I paid R200 last night again this was a big inconvenience because I already paid on the 25th of Jan and I paid ahead, the whole day we have been trying to get this resolved it has cost me money u necessarily, this is not the first time I complain about the services provided its honesty disgusting to say the least, typing this review has taken my time as well from my family. I NEED THIS RESOLVED ASAP.